Contact Us

    Customer Service

    

    To send us a message, use the form below.

    

    Phone Hours:

    

    Monday–Thursday : 7am–5pm Pacific

    Friday : 9am–5pm Pacific

    Closed Saturday, Sunday

    

    For sales or product information, call: (415) 503-9314.

    

    Check the status of an existing order here.

    

    For inquiries about an order you have placed, but have not yet received, call: (510) 253-2560, option 2.

    

    For problems with an order you have already received call: (415) 503-9314.

    

    FoamOrder Factory

    

    Company Headquarters

    

    3455 Collins Ave

    Richmond CA 94806 Map

    

    (415) 503-9314

    

    Hours:

    

    Monday–Friday: 9am–5:30pm

    Closed Saturday, Sunday

    

    This is not a retail location. Contact our phone sales team if you would like help placing an order. Orders can be placed online or by phone to be picked up at the Richmond warehouse.

    

    HAVE A QUESTION ABOUT AN EXISTING ORDER? - CLICK HERE

    Need Help?

    We offer live chat, and the ability to set up a personal design/measuring appointment at a time that works for you!

    Send Us a Message

    If you are contacting us about an order you placed: We want to answer your questions quickly and provide you with prompt service. To help us do this, it is important that you enter your telephone number and order number below.